Dear all, we're pausing business untill further notice. Replies and Order will be paused till we're back again. Thanks for your interest, and sorry for the inconveniences caused.

Thank you.

What you need to know while shopping with us :)

Terms & Conditions 

1.Shoe Story specialises in selling shoes of all kinds - chic, classy, designer inspired, vintage, quirky and anything we find special for our shoelovers! :)

2.  As we're collecting orders by batches and orders will take time to arrive, kindly follow the schedule of our batch. You'll be able to see the estimated time to arrive for each batch. Do email us if there's any doubts or uncertainties.

***Sometimes, delays are inevitable, and can be caused by supplier taking more time to restock/remake, custom delays/checking, shipment delays, weather condition and etc. Please take into consideration of these. 

3. All photos and details - such as material, measurement, color, quality, thickness, etc are provided by our suppliers/factories and some, taken by us personally. Differences might occur.   Photos/colors might differ due to different screen resolution, lighting issues or camera quality.

We do not provide refund for reasons like dissatisfaction towards material, expected qualities, smell, sizing, fitting, color, packaging, and delays. 
Shoe story, however, will help customers to resell on our facebook page**.

* we understand the concern of whether pig lining/leather are used in the making of our shoes. we have to inform that we can only provide details based on what the suppliers have informed us, sometimes we might missed out or have not informed at all. So, please buy at ur own risk. we'll try our best to help u sell off your shoes if u cannot wear the particular shoes. 

More info for muslim customers stated here.

4. We're not responsible for damages/losses during delivery. We provide tracking number to you after posting. If we have not send you the tracking number, please email us.

Before we deliver your shoes to you, we'll do thorough check by through the shoes before sending out. All these checking are done by us.
Any damages occur during delivery by courier will not be our responsibilities.

 We advise you to use Poslaju as it's more secured. However, if shoes order are heavy, we'll recommend using the more economical one - E-parcel.

5. Mistakes made on sizes/color/other choices by customers will not be bear by us. Changes can be made only before payment. Please please do give us the right address as well. we have cases of wrong addresses given causing undelivered order. In this case, sorry to say that buyers will have to pay for postage. Please fill in the form carefully ;)

6. Once payment is done and order confirmed, no refund shall be granted except for cases of out-of-stock. Customers can either choose to ask for refund or change the order.


1. Fill in Order form or simply send us details such as your name, address, contact number, order items- sizes, color, and others that apply.

our email:

2. Double check all your details to avoid mistakes.

3. Please check MEASUREMENT CHART. Our shoes have very different sizing than normal shoes in retail stores. Please do this to avoid disappointment.

4. We can only advise sizes for you based on our experience, but cannot guarantee the accuracy. Again, buy at your own risk. We advise you to measure your feet and compare to our measurement chart. Normally, we would recommend getting one size bigger than your normal vincci size. If you have wide feet, do choose one size bigger to be on the safe side.

Payment and Postage

5. Make payment within 24-36 hours to avoid delays. All late payment will be pushed to the next batch. Once payment has been received, orders will not be allowed for any alteration except for cases like out of stock. We also do not provide refund once order has been confirmed, paid and processed.

6. We accept:

7. Most importantly, please inform us after payment is done. We require you to give us transaction details such as reference number, time and date to double confirm. If you use online-banking, please send to notification/3rd part email  address to/at

8. Meet up / COD only available at Kuching, Sarawak (upon arrangement).
RM2 chargeable per COD.
Hotspots: tHe Spring mall, Green Height mall.

we do not deliver to your door step personally.

9. Postage
- Poslaju
- COD (RM2 fixed rate)
**we'll quote for you depending on weight and location.

10. We'll reply within 24 hours with total amount quotation. 
11. All shoes sold are not refundable, returnable, exchangeable.

pink flowers icon Pictures, Images and Photos

Please makesure that you've agreed with our terms and conditions before ordering.
For agent/wholesale, do email us to enquire.

Gift packaging service can be provided upon request**

[We reserve the rights to change our terms and conditions without prior notices. Please refer to it before purchasing.]

Should you have other enquiries, email us at

OR refer to our frequently asked question (Q&A) page here

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